Frequently asked questions
If your question is not answered here, contact support.
- Does my app need to be on TestFlight already?
- No. You can add an app by name and icon and collect sign-ups before it is on TestFlight. When a build is available, connect App Store Connect and invite the waitlist.
- What do you do with my App Store Connect key?
- It is encrypted before it is stored and never shown again. We use it to list your apps and beta groups and to add or remove testers. We never touch builds, pricing, metadata or users.
- What happens when I invite people?
- They are added to the External Testing group you selected, and Apple emails each of them a TestFlight invitation. An optional notice can be sent beforehand.
- What if no build is available yet?
- People can still sign up, confirm and be invited. Apple sends the TestFlight invitation once a build in the beta group has passed Beta App Review.
- What counts as a confirmed tester?
- Someone who clicked the link in their confirmation email. Sign-ups that never confirm don't count.
- What happens when I reach 1,000?
- Sign-up pages keep working. People can still sign up and confirm, but they are held on the waitlist and are not invited until the limit is raised. No data is deleted. You are notified by email at 800 and at 1,000. The 1,000 is one total across all your apps. To raise it, contact support.
- Does Apple have its own limit?
- Yes. Apple allows 10,000 external testers per app. That is separate from the 1,000 here.
- Can I export my list?
- Yes. CSV export and webhooks are included on the free plan.
- Can a tester remove themselves?
- Yes. Every email includes a link to stop product updates or to delete their details and leave the beta.
- Who can see tester email addresses?
- Only you. Addresses are shared with Apple only when a tester is invited to TestFlight.